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Archived: Victoria Lodge Residential Care Home

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Inspection report

Date of Inspection: 18 December 2010 and 4 January 2011
Date of Publication: 21 April 2011
Inspection Report published 21 April 2011 PDF

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People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

Our judgement

People who use services receive appropriate care, treatment and support from other professionals. Other professionals involved with the care and welfare of people say that the home cooperates appropriately with them.

User experience

On this occasion we did not speak to people about this outcome area.

Other evidence

On the first day we visited we saw that the Deputy Manager was in the home on their day off. They told us that they had come in to inform the Local Authority Safeguarding Team that one person had been reported to the Police as missing on the evening of 01/01/11.

The wellbeing of service users have been an on going concern since the end of October 2010. During October, November and December 2010 the home received visits from Havering Safeguarding and Quality Monitoring Teams following concerns about the care and welfare of people who use services.

Care files evidenced that people received services from the District Nurse, Incontinence Nurse, Optician, Speak and Language Therapist, G.P. and Chiropodist.

On the second day of our visit a local Pharmacist was seen visiting the home. They appeared familiar with staff and seemed to know their way around the home. The Manager told us they were there to audit the medication.

We were told that this involved checking the stock of medication held in the home, the Medication Administration Record (MAR) charts and the accuracy of the GP's repeat prescriptions.

The manager told us that the Pharmacist also trained staff in the safe administration, storage and handling of medicines.

We were told that the home had co-operated with the Local Authority during their safeguarding investigations and quality assurance visits. Concerns remain however regarding the welfare of people who use the service.