The focus of the inspection was to answer five key questions; is the service safe, effective, caring, responsive and well-led?Below is a summary of what we found.
The summary describes what people using the service, visitors and the staff told us, what we observed and the records we looked at.
If you want to see the evidence that supports our summary please read the full report.
This is a summary of what we found:
Is the service safe?
People had been cared for in an environment that was safe, and well maintained. Equipment at the home had been serviced regularly and environmental risk assessments completed as appropriate.
People were looked after by staff who knew their needs and individual likes, dislikes and preferences. Staff spoken with demonstrated an understanding around safeguarding and how to recognise and report abuse.
CQC monitors the operation of the Deprivation of Liberty Safeguards which applies to care homes. Training had been provided in relation to The Mental Capacity Act (2005) and Deprivation of Liberty Safeguards (DoLS).
Is the service effective?
People told us that they were happy with the care they received and felt their needs had been met. People felt that they were involved in decisions about their care.
We saw from training records that staff had received appropriate training to meet the needs of the people living at the home. Staff we spoke with told us they felt supported by the manager, provider and the care team.
We saw evidence that the home worked closely with other professionals involved in people's care. Including community and district nursing teams, speech and language therapy, podiatry services and GPs.
Is the service caring?
We observed positive interaction between staff and people living in the home. We observed staff chatting with people throughout the day, and saw they were polite and courteous at all times. People were encouraged to make decisions about how they spent their time. We were told 'They help you when you need it, and take good care of you.'
Is the service responsive?
Care documentation provided staff with information about people's needs. We saw that the service worked collaboratively with other outside professionals. With referrals made when required. Feedback had been gained from people and their relatives, any feedback received had been taken forward and actioned if appropriate.
People had access to activities and told us they enjoyed the activities provided.
Is the service well-led?
The home had a newly registered manager who had been working at the home since February 2014.
People were asked for their feedback on the service they received. We saw that satisfaction surveys had been sent out to people living in the home and their relatives. No complaints had been received by the home since the last inspection.
Staff were clear about their roles and responsibilities, and were able to tell us who they were keyworker for, and what this entailed
Staff we spoke with told us they felt supported by the manager, provider and the care team. One told us 'Things are so much better here, the atmosphere is different and the new manager has made some positive changes, we are a happy bunch." Staff told us that they received regular supervision and that the manager had an 'open door' policy and they would be able to raise any issues or concerns at any time if they arose.