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Inspection report

Date of Inspection: 5 November 2013
Date of Publication: 30 November 2013
Inspection Report published 30 November 2013 PDF

Overview

Inspection carried out on 5 November 2013

During a routine inspection

We spoke with all of the people using the service and some of their relatives during our inspection. The majority of people spoke positively about staff. Comments ranged from, �they�re nice people�, �staff are good, caring and supportive� and ��the staff are friendly and make you feel very welcome. They are very kind and gentle people.� Most people agreed they received the care and support they needed. However some people felt there should be more activities, particularly in the evenings and weekends that focused specifically on the needs of people using the service. We also spoke with the provider, who was the manager, and two carers, one of whom was a senior carer.

We looked at annual surveys completed by people using the service, their relatives and other healthcare professionals involved in people�s lives. The majority of people that completed these were positive about the care and support provided by the service. People had been given opportunities through the survey to give their feedback and make suggestions about improvements. People we spoke with knew how to make a complaint if they were unhappy about the service. The majority of people said staff were approachable and easy to talk to. However some people said the provider did not always resolve things quickly.

We looked at people�s individual records and saw plans were in place to care for and support them, based on an assessment of their specific needs. People had been able to sign their care plans to agree to the care and support that had been planned. Records showed people�s families and other healthcare professionals had also been involved in making decisions about people�s care and support.

Risks to people�s health, safety and welfare had been identified and plans were in place to manage these. People�s care plans had been reviewed so that staff had up to date information about people�s current care and support needs. There were enough staff, at the time of our inspection, to meet these needs.

People�s individual rooms were clean and tidy and free from malodours. Communal areas in the home were mainly clean and tidy.