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Inspection report

Date of Inspection: 28 February 2013
Date of Publication: 13 April 2013
Inspection Report published 13 April 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 February 2013, talked with people who use the service and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected and their views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People expressed their views and were involved in making decisions about their care and treatment. Staff knew people and were able to give them the appropriate support when required because assessments were completed before people moved in. The assessment process included individuals making a visit to the home to meet the people who already lived there and staff.

People were supported in promoting their independence and community involvement. People said they went out during the day to education, leisure and work placements. They said they got up and went to bed when they wanted and chose the meals they ate. People were encouraged and supported by staff to be involved in tasks of daily living including cleaning their room and washing their clothes.

People said "staff are respectful", "they call me by my name" and "they help". Staff were aware of the importance of maintaining people's privacy and dignity and worked with individual's to help them reach their potential.

The manager and staff had developed information about the services provided which included what people could expect from staff. This meant people understood what it would be like to live at the home which helped them decide whether to move in.