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Archived: Harpers Villas Care Centre

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Inspection report

Date of Inspection: 25 June 2013
Date of Publication: 25 July 2013
Inspection Report published 25 July 2013 PDF | 92.18 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 June 2013, observed how people were being cared for and talked with people who use the service. We talked with staff and talked with commissioners of services.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

The home must have a sufficient number of suitably qualified, skilled and experienced staff employed. We discussed staffing levels with the manager. We were told that there were four care staff on from 8am until 10pm and three care staff from 10pm until 8am. The manager worked out the number of staff that needed to be on duty according to the dependency needs of the people that lived at the home. In addition to the care staff, catering, domestic and laundry staff were employed seven days per week. The manager also worked for five days per week in a supernumerary capacity. This meant that she did not provide personal care and was not counted in the numbers of care staff on duty. The manager confirmed that she would work care shifts if necessary due to staff annual leave or sickness.

At our last visit to the home we noted that staff were extremely busy and did not appear to have the time to talk to the people that they provided care and support to. We observed that a member of staff who was assisting someone to eat their lunch time meal did not talk with them. We saw that another member of staff who was supporting someone to walk; walked in front of the person and did not speak to them. At this visit we saw that staff spent time chatting to people. We saw a member of staff manicuring ladies nails and chatting with them. Other people were colouring pictures or watching the television. Staff chatted with people as they gave out mid-morning drinks. Staff acted quickly when one person became agitated and were also quick to act when another person was unwell. We saw that some people at the home appeared to have a very good relationship with staff and were seen hugging and kissing them. The atmosphere was relaxed and people had the choice to walk around the home as they wished. We saw that when people went outside staff either walked with the person or regularly checked to ensure that they were alright.

We spoke with three members of staff. All staff confirmed that they received a lot of training. We were told that recent training included moving and handling and dementia. Distance learning courses undertaken included dementia and medication management. All staff said that they were well supported by the management at the home. We did not look at records regarding supervision but staff told us that they received supervision with the manager approximately every two months. Staff said that they had the opportunity at these sessions to discuss training and any other issues that affected their work at Harpers Villas.

Staff told us that they enjoyed working at the home and felt that staff worked well together. One staff member said that all staff “genuinely care” and were “willing to take people out on trips in their own time when they were not on duty”.

The manager told us that all staff at the home had either attained or were in the process of attaining their National Vocational Qualification (NVQ) at level 2. Some staff were now undertaking the NVQ level 3. This helped to ensure that all staff were suitably qualified.

There were 26 people living at Harpers Villas, two of these people were in hospital at the time of our visit. From our observations there appeared to be sufficient staff on duty to meet the needs of the people at the home.