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Archived: Harpers Villas Care Centre

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Inspection report

Date of Inspection: 25 June 2013
Date of Publication: 25 July 2013
Inspection Report published 25 July 2013 PDF | 92.18 KB

Overview

Inspection carried out on 25 June 2013

During a routine inspection

We spent a majority of our visit in the lounge area observing how people spent their day. Staff were kind and attentive and acted quickly when needed. The atmosphere was relaxed and people were able to spend time where they wished. We saw that two people liked to go into the manager's office and chat with her. We saw that some people enjoyed walking in the garden. Staff treated people with respect and maintained their dignity.

We looked at the care files of two people who lived at the home. Records seen demonstrated that these people received sufficient nutrition and hydration. We observed people eating the lunchtime meal. Everyone appeared to enjoy their food. We saw that new menus had been developed and were told by the manager that people's likes and dislikes had been taken into consideration when developing these.

On the day of our visit the home was clean and tidy. A member of domestic staff was busy completing her duties throughout the morning. We looked in the bedrooms of six people who lived at the home. We saw that bedrooms were large and had en-suite facilities. We saw that the home was well maintained and some areas were in the process of being re-decorated.

We saw that the home had a system for handling complaints. The person that we spoke with said that they would speak with the manager if they had any concerns. Complaints procedures were on display throughout the home.

The records that we reviewed at this inspection were up to date and in good order.