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Archived: Harpers Villas Care Centre

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Inspection report

Date of Inspection: 22 December 2011
Date of Publication: 17 February 2012
Inspection Report published 17 February 2012 PDF | 46.96 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 22/12/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

There are systems in place to keep people safe from harm.

User experience

One relative told us “I feel really happy when I go home, I know she is safe”.

Since our last visit to the home there had been a safeguarding referral that the home had investigated and provided the local authority with information. The safeguarding had been substantiated and closed by the local authority. The manager had made a referral to the local authority for another concern at the home, but this was not accepted as safeguarding and was resolved by holding a care review.

The manager told us about one person who had developed sore skin on their heels. The appropriate care professionals had been involved, however the manager confirmed that we had not been notified of this. We were sent a notification following our visit and we have received other notifications from the home regarding things that have happened there.

We looked at three people’s money and records which are held at the home. We found that credits and debits were all recorded and receipts were kept. Money balances were correct. A monthly audit is completed so that any discrepancies would be found. This ensures that people’s money is handled safely by the home.

We looked at the staff training matrix, we could see that staff were given training in dementia care, violence and aggression and safeguarding of vulnerable adults. Nine staff had not attended safeguarding training. We could see from the training matrix that training was on going at the home and people were booked onto various courses. This means that staff should have the knowledge to keep people safe.

Staff spoken to were able to give a verbal account of the actions they would take to keep people safe if they witnessed or were told about any allegations of abuse.

Other evidence

We do not have any other information.