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Archived: Harpers Villas Care Centre

All reports

Inspection report

Date of Inspection: 22 December 2011
Date of Publication: 17 February 2012
Inspection Report published 17 February 2012 PDF


Inspection carried out on 22 December 2011

During an inspection looking at part of the service

We carried out this review to check on the care and welfare of people using this service. There were 23 people living at the home on the day of the visit and no one knew we would be visiting. We spoke to two people who live at the home, three relatives, two visiting professionals and three staff.

People told us that they were happy living at the home, and relatives told us they were happy with the care. One relative told us �They let me know if mom is unwell�.

Records showed that people saw external healthcare professionals including the GP, district nurse, optician, dentist and chiropodist, so that they received specialist advice about their health.

People received support at mealtimes, but were not always provided with choices. People told us �The food is very good, I never go hungry� and �The food is okay but tea time is poor, the sandwiches are skimpy�.

We saw that people looked well presented and were wearing clothing that reflected their individual choices and preferences.

People can have small amounts of money held at the home, which is kept safe and secure.

Staff receive on going training and staff spoken to were able to give a verbal account of the actions they would take to keep people safe if they witnessed or were told about any allegations of abuse.

On the ground floor, people's bedrooms were locked which means that some people may not be able to go to their rooms independently.

People made positive comments about the staff and said �The staff are very commendable�, �They are wonderful and down to earth�, �The girls work hard and they are honest� and �They are all nice�.

Relatives told us about rooms being cold and that they had raised this with staff, but these concerns had not been recorded in the complaints book to ensure that concerns were listened to and acted upon.