Archived: Oakridge Rest Home

Updated 11 May 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 21 April 2016 and was announced. The provider was given 24 hours’ notice before we visited the home. This was because we wanted to make sure that the people who lived there would be available to speak with us during the inspection. The inspection was carried out by one inspector.

Before the inspection, we reviewed the information we held about the service. Providers are required to notify the Care Quality Commission about events and incidents that occur including unexpected deaths, injuries to people receiving care and safeguarding matters. We reviewed the notifications the provider had sent us.

On the day we visited the service, we spoke with the two people who lived at Oakridge Rest Home, one staff member and the registered manager who was also the provider. The registered manager was present during the morning of the inspection.

We observed how care and support was provided to people and looked at the records relating to their care, the maintenance of the premises and the training of staff.

Updated 11 May 2016

This was an announced inspection that took place on 21 April 2016.

Oakridge Rest Home provides accommodation for up to three older people. There were two people living at the home at the time of our inspection.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People living at Oakridge Rest Home felt safe and were happy living there. Both the people living there and the staff recommended it as a place to live.

People had the freedom to make their own choices about the care that was provided to them. They were asked for their opinions about how they wanted to be cared for and these were listened to and acted on. People felt they were treated as individuals and that they mattered. Their independence was encouraged and they were able to participate in activities or experiences that they found interesting. This included activities within the local community.

The staff were kind and compassionate and treated people with respect and dignity. They knew the people they cared for well.

Systems were in place to protect people from the risks of harm and to keep them safe. The premises were well maintained and the staff were well trained. They knew how to provide people with safe, high quality care and what to do in an emergency situation.

People had access to plenty of food and drink and had been referred to other healthcare professionals when necessary to support them with their healthcare needs. They also received their medicines when they needed them and there were enough staff to help them when they needed assistance.

The registered manager had promoted a culture where the person was seen as an individual. People and staff felt able to raise concerns without any fear of recrimination. The staff were happy in their job and felt valued by the registered manager. There were effective systems in place to make sure that the care being provided was safe and of good quality.