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Whitehaven Residential Home Good

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Inspection report

Date of Inspection: 28 December 2012
Date of Publication: 2 February 2013
Inspection Report published 2 February 2013 PDF


Inspection carried out on 28 December 2012

During a routine inspection

During our inspection we spoke with three members of staff and the service provider. Due to most residents having complex needs, we were only able to seek the views of two residents. We spoke with a District Nurse who was on a professional visit to the home. The provider also asked two residents family members and a former resident's family member to speak to us.

A resident told us "the staff are very good. I came in because I was sick; my health is really well now." Another resident told us "they take great care of me." We spoke with a District Nurse who was visiting the service. The District Nurse told us that their service visited the home everyday, and said "I've never seen anything I've been concerned about. The residents always appear clean, well dressed, and look well fed."

We found that the home had some room for improvement with regards to record keeping. We also found that the provider was working to cover a housekeeping vacancy on the day of our visit.