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Whitehaven Residential Home Good

All reports

Inspection report

Date of Inspection: 24 January 2012
Date of Publication: 21 February 2012
Inspection Report published 21 February 2012 PDF

Overview

Inspection carried out on 24 January 2012

During a routine inspection

During our visit we spoke with three people who live at the home, one relative, two staff and the provider.

People at the home told us that they liked living at the home and that the staff were helpful with nothing being too much trouble and the staff were easy to talk to. There were cats living at the home, and people liked having the cats as extra company. Relatives we spoke with told us that the home was �homely� and spoke about the provider with high regard and said they could also speak freely with staff. The staff conducted themselves in a caring and professional manner.

We observed lunch being served and how staff interacted with people and ensured choice about daily issues such as where to sit. One person told us about the activties and games available, the activities on the day of our visit was a quiz and flower arranging.

Staff told us they received regular training, were supported by the management of the home and that they could speak with senior staff about any concerns they had about the running of the home.