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Inspection report

Date of Inspection: 22, 25, 26 February 2013
Date of Publication: 28 March 2013
Inspection Report published 28 March 2013 PDF | 93.86 KB


Inspection carried out on 22, 25, 26 February 2013

During a routine inspection

To help us to understand people's experiences of the service we telephoned them, as this was a domiciliary care agency. We spoke to four people who used the services or their family, four staff who were providing care to people and three managers.

People we spoke with told us they were treated with respect. One person told us "Staff do a wonderful job and they respect me." The care records we reviewed contained adequate information about people's needs.

People told us that they were more than satisfied with the care and support they received. They commented that the staff were "excellent" and treated them well. People told us that they usually had the same staff which meant that there was continuity in their care.

People were assessed prior to receiving care. Following assessments of their needs and risks, care plans were put in place to reflect the care and support they needed.

Records showed that all staff were trained in recognising and dealing with adult safeguarding issues. Safeguarding training was part of the staff induction process and staff were not able to start working with people until they had completed this training.

The recruitment process in place ensured that all staff had the appropriate pre-employment checks prior to starting work.

Quality assurance procedures were in place and being developed further to ensure that the standards of care could be maintained.