Archived: Home Comforts Community Care Limited

We looked at the documentation and records relating to the quality of care provided by the agency, including people and staff surveys, and found that people and staff were happy with the way the agency was managed. Staff felt supported and well trained in their role and people said the manager was very approachable.

We spoke with one relative who told us they were "thrilled with the care" provided by the agency. One member of staff said "they're very caring and reliable to work for. They're always there, 24 hours a day and I mean that".

We spoke with a staff member that worked at the service. They told us that they were well supported and that they really enjoyed their job. They told us 'It's very important to give people the care and attention that they like'.

We looked at records and found that people's needs were assessed and support plans put in place to ensure that they were met. We found that risk assessments had been carried out and control measures had been put in place.

We found that there was a medication policy in place and that staff received training to ensure that they were able to administer medication. We saw that medication records were filled in appropriately. We saw that surveys were sent out to request feedback about the service. We saw that the manager had taken action to address concerns that had been identified during our last inspection.

However, we had concerns as we found that staff did not receive annual appraisals.