23 March 2013
During a routine inspection
People living in their own flats in Pocklington Rise received care for short periods and others for longer session everyday.
The people we spoke with said that they found the care staff very supportive, and very helpful. They also said they were satisfied with the care received.
Comments included: "They are all A star'.
People told us that staff supported them with all their daily living tasks, including personal care and housekeeping tasks.
People confirmed that they felt safe and supported by staff from the agency. They had no concerns about the ability of staff to respond to any concerns or complaints they had.
Staff were able to speak confidently about the care practices they delivered and that they had clear information on the tasks they needed to carry out each day and with whom. They understood how they contributed to people's health and wellbeing.
People were made aware of the complaints system. This was provided to them on admission and displayed in the entrance were people accessed their own flats. This was also provided in a format to met people's needs.