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Archived: Pocklington Place

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Inspection report

Date of Inspection: 7 February 2014
Date of Publication: 6 March 2014
Inspection Report published 06 March 2014 PDF | 72.39 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We carried out a visit on 7 February 2014, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

The provider ensured the staff were supported to recognise and report suspected abuse. We saw records that showed staff received safeguarding training. When we spoke to staff they were aware of what constituted abuse and how to raise any concerns. Staff we spoke with told us that they would have no hesitation in reporting allegations of abuse to the provider should they witness or suspect this. They told us they were confident that any allegations of abuse would be dealt with.

The service had a safeguarding policy and procedure in place to further support staff and people. We noted that a copy of the local multi agency safeguarding procedures were available but it was not the most up to date version. This was rectified by the manager during our visit.

People we spoke with told us they felt safe with the carers. They also said that staff would be approachable if they wanted to raise any concerns. One relative told us, “I think [person’s name] is very safe. I have absolute confidence.”