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Archived: Pocklington Place

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Inspection report

Date of Inspection: 17 October 2012
Date of Publication: 21 November 2012
Inspection Report published 21 November 2012 PDF | 80.75 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 17 October 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

During our visit we spoke with five people who received the personal care service provided at Pocklington Place to ask them about their experiences. All the people we spoke with told us that they had confidence in the ability of the care workers to deliver the care they needed and in the management of the service. One person told us ”We are very lucky here with the care staff we’ve got.” The person went on to add that the managers of the service were, “Good” and that “They care”. Another person told us that they had, “No problem with the carers at all.”

Staff received appropriate professional development. We spoke with three members of staff who told us that they received adequate training to enable them to do their job. This included mandatory training on a variety of topics including health and safety, manual handling, first aid and fire. Staff also told us that they had received visual awareness training, specific to some of the people who used the service.

New staff received an induction programme to support them in their role. This covered mandatory training and shadowing opportunities with other members of staff. There was also a probationary period to ensure the suitability of staff to the role.

All the staff we spoke with told us that they held relevant qualifications in health and social care. Staff believed that they the provider would support them if they wanted to undertake further study, although none of them were currently doing so.

We looked at how staff were supported in their role. The staff we spoke with told us that they found their manager approachable if they wanted to discuss anything. We saw that staff had recently received their appraisals and that regular supervision meetings had been introduced by the new manager. These had been booked to take place over the next two months. Staff also told us that they had monthly staff meetings in which they discussed wider issues relating to the service. This meant staff had regular opportunities to discuss any concerns or issues relating to their role and the people using the service.