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Archived: Pocklington Place

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Inspection report

Date of Inspection: 17 October 2012
Date of Publication: 21 November 2012
Inspection Report published 21 November 2012 PDF | 80.75 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 17 October 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

During our visit we spoke with five people who received the personal care service provided at Pocklington Place to ask them about their experiences. The people we spoke with told us that staff were respectful and polite and called them by their preferred name. One person said “They are very kind to me.” Another person described the carer workers as “Like an extended family” and that they “Always had time (for me).”

People expressed their views and were involved in making decisions about their care and treatment. We looked at the care plans of four people who used the service. The care plans provide the care staff with information needed to support people’s needs. We saw that people had been involved in developing their care plans and had signed them. This helped to ensure the care and support provided reflected people’s individual needs and wishes.

We spoke with three members of staff who told us about the things they did to ensure that people’s privacy and dignity was respected. We saw that people’s care plans described people’s preferences when accessing their flat and contained specific information about maintaining people’s privacy when providing personal care. People who used the service confirmed that staff did maintain their privacy and dignity when giving care.

Annual satisfaction survey’s and residents meetings provided people with opportunities to express their views about the service they received. People told us that they had confidence in the management to act on any concerns or issues that they might have.