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Archived: Westleigh

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Inspection report

Date of Inspection: 25 July 2013
Date of Publication: 24 August 2013
Inspection Report published 24 August 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 July 2013, observed how people were being cared for and talked with people who use the service. We talked with staff, reviewed information given to us by the provider and reviewed information sent to us by other authorities.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

The provider had effective systems to regularly assess and monitor the quality of the service that people receive.

Reasons for our judgement

People spoken with told us that they felt they were involved in the daily life of the home. People were fully aware of how, if they wished, they could make suggestions for improvement at Westleigh.

People told us of the ways in which staff asked them what they wanted or would like to see happen to improve the quality of their life in the home. One person told us “we know we can talk to staff, they are lovely and look after us well. We get asked about things we would like to do and this is my home I don’t want to be anywhere else.”

The provider had effective systems in place to regularly assess and monitor the quality of service that people received. For example, people told us that they had regular residents meetings. One person showed us on their computer the minutes of the previous meeting that they had recorded. We saw that staff meeting were taking place. The manager told us that they intended for staff meetings to take place on a monthly basis.

We saw that further systems were in place to identify, assess and manage risk to the health, safety and welfare of all. For example, we saw that a monthly health and safety inspection took place; four times a year a staff consultation meeting took place for staff to meet with the management of the organisation and a bi monthly audit of the service was conducted by a member of staff from Warrington Community Care.

Weekly testing of fire detection equipment; emergency lighting and the passenger lift was in place.

Since we last visited three members of staff had taken on the role of infection control co-ordinators for the service. This role included meeting with local infection control health professionals on a regular basis to ensure up to date practices and guidance are implemented in and around the service.

People who use the service told us positive things about the service they received. They told us that if they were unhappy with any aspect of the support they received they felt confident to raise their concerns and that they would be listened to. One person told us “if I had to complain I would talk to the manager; it would get sort. I know they would be there to help get it right.”