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Archived: Westleigh

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Inspection report

Date of Inspection: 25 July 2013
Date of Publication: 24 August 2013
Inspection Report published 24 August 2013 PDF | 73.26 KB

Overview

Inspection carried out on 25 July 2013

During a routine inspection

We spoke with 15 people who live at Westleigh. They told us positive things about life at the home.

People spoken with demonstrated that they felt that they were involved in all aspects of their care and that they were supported to understand any decisions arising from planning their care. People’s comments included “I can take my time and if I don’t understand I can say, I get help from staff if I don’t understand and they are very kind and patient with me“ and “I have been here for many years and I know all the staff are always willing to explain anything to me. I don’t worry as I know I can say if I get unhappy or something is upsetting me.”

People told us of the ways in which staff asked them what they wanted or would like to see happen to improve the quality of their life in the home. One person told us “we know we can talk to staff, they are lovely and look after us well. We get asked about things we would like to do and this is my home I don’t want to be anywhere else.”

Since we last visited we saw that improvements had been made to the records maintained by the service and to the information available regarding people consenting to their care.