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Archived: Westleigh

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Inspection report

Date of Inspection: 16 January 2013
Date of Publication: 9 March 2013
Inspection Report published 9 March 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed information sent to us by other organisations, carried out a visit on 16 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff, reviewed information sent to us by commissioners of services and reviewed information sent to us by local groups of people in the community or voluntary sector.

Our judgement

People were happy with the support they received. People were supported by a staff team who received some training for their role.

Reasons for our judgement

People spoken with told us positive things about the staff team that supported them. Their comments included “quality of care is excellent”; “nothing is too much trouble for staff” and “staff are great.

We looked at records of staff supervision. This is when a member of staff has the opportunity to discuss with their line manager their role and any areas of development they have identified. We saw that not all staff had been given the opportunity to have regular supervision for their role. We discussed this with the provider who acknowledged and recognised that staff supervision sessions had fallen behind. Following our visit the provider sent us a plan of supervision for all staff throughout 2013. The plan demonstrated that each member of staff would meet with their line manager every three months to discuss their role. The provider may wish to note that lack of staff supervision sessions may result in people not receiving the care and support they require.

We looked at the staff training matrix. We saw that the majority of staff had completed training in the areas of the control of substances hazardous to health; food hygiene; emergency aid; infection control; moving and handling; health and safety and safeguarding.

We saw that several staff required updated fire awareness training and the manager told us that this training had been planned, however, the trainer had cancelled the training and a new date was to be arranged.

The training matrix demonstrated that two staff had attended equality and diversity training; mental health awareness training and training in the Mental Capacity Act since we last visited. The provider may wish to note that not all staff had received training to enable them to promote person centred care and understanding mental health issues. A regular review of staff training needs and wishes should take place to help ensure that people’s care and support is delivered appropriately.