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Inspection report

Date of Inspection: 7 May 2013
Date of Publication: 1 June 2013
Inspection Report published 01 June 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

Staff employed at the home had access to training, professional development, supervisions and appraisals.

Reasons for our judgement

The provider must ensure people have their health and welfare needs met by competent staff. Staff must be appropriately supported, trained and supervised in delivering care and treatment to people who used the service.

We looked at the training records and spoke to staff about training. Staff told us they had access to a variety of training which was appropriate to their role. We saw staff had completed mandatory training, for example moving and handling. Additional training had been planned in other areas such as dementia awareness.

We looked at the process for staff supervisions and one to one meetings with the manager. We saw one to one meetings were recorded. Staff told us meetings with the manager were worthwhile and they received feedback on their performance. Staff told us they were able to discuss training requirements during these meetings. One staff member said they had requested additional first aid training, this was being arranged by the manager. All of the staff we spoke with told us they felt supported in their role.