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Inspection report

Date of Inspection: 7 May 2013
Date of Publication: 1 June 2013
Inspection Report published 01 June 2013 PDF | 85.04 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

People’s needs, views and experience were taken into account in the way that the service was provided and delivered in relation to their care.

Reasons for our judgement

A service must uphold and maintain the privacy, dignity and independence of people who use the service. We observed the staff engaging with people in a polite and courteous manner. The people living at the home we spoke with were complimentary about the staff. One person living at the home told us, “Oh yes, staff here treat me nicely they always look after me. They are busy but stop and have a chat when they can“. Another person said, Staff ask me what I would like them to do for me, they are really nice, if I get fussy they just wait and be patient“. A visiting relative told us, “The staff offer care, respect, dignity, compassion, it’s a joy to see how they do their job”. The home had introduced a “promoting dignity award”. People living at the home and relatives had been invited to nominate staff who excelled at promoting dignity.

We looked at care plans for two people. A care plan records care needs, choices and preferences to ensure staff have the necessary information to deliver care in an appropriate and consistent manner. This is particularly important when providing care to someone who may be unable to communicate their wishes. The care plans we viewed gave staff relevant information regarding independence, choices and preferences. We asked people living at the home if staff respected their choices and preferences, one person said, “Before I have had my wash staff help me to choose what clothes I would like to wear that day”. We were also told, “Yes, staff ask and give me choices in my ways. I like being here; it’s like being home from home”. Another person said, “When the staff are showering or washing me, they are patient, gentle and respectful. They don’t assume of what I want but they ask me what I need them to do for me”. This meant staff considered people’s choices and independence.

We saw that where people wished to lock their bedrooms, keys were provided. One person told us, “Staff come to my room to see if I’m alright. They knock my door and sometimes wait to come in sometimes they walk straight in, I don’t mind that at all”. This meant people were able to have privacy in their bedrooms if they wished. Not all bathrooms had locks; we had identified this at the inspection in December 2012. We had discussed this with the manager who had assured us it would be addressed immediately. This meant that people’s privacy was being compromised whilst using the bathrooms. Since the inspection the manager informed us that locks had been fitted.