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Archived: Crossways Residential Home

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Inspection report

Date of Inspection: 7 May 2013
Date of Publication: 1 June 2013
Inspection Report published 01 June 2013 PDF | 85.04 KB


Inspection carried out on 7 May 2013

During a routine inspection

We visited Crossways Residential Home in December 2012 and found improvements to the service were required in respect of the care and welfare of people living at the home. We carried out this inspection to see if improvements had been made. The visit was unannounced which meant the provider and the staff did not know we were coming.

We involve people in our inspections that have knowledge and experience of using social care services; we call them experts by experience. During the inspection, together with the expert by experience, we spoke to 11 people living at the home, five visitors to the service, three staff members, the manager and deputy manager.

Care plans and risk assessments were available to support staff with care delivery. We saw that people who used the service were provided with a choice of suitable and nutritious food and drink. People we spoke with said the food was good and choices of meals were available.

We looked at how medicines were managed in the home. We found systems were in place for storing, recording and handling medicines.

Training was provided for staff. The staff we spoke with said they had one to one meetings with the manager and felt supported in their role.

The manager had systems in place to monitor and assess the quality of the service provided at the home.