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Archived: Crossways Residential Home

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Inspection report

Date of Inspection: 15 May 2014
Date of Publication: 11 June 2014
Inspection Report published 11 June 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 May 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We spoke with two members of staff who told us they had received a variety of training. This included training in safeguarding and health and safety and specialist training appropriate to people’s individuals needs including dementia care. Staff we spoke with were able to tell us how they applied this training they had received in people’s day to day care. When staff completed any training they were assessed in that area to ensure they were competent and could implement any new skills or knowledge safely. On the day of our inspection the area manager was assessing staff’s skills and knowledge of how they safely moved people. This meant the provider had systems in place to ensure staff were suitably trained.

On the day of our inspection we saw that the hairdresser also supported people to move around the home. We asked the registered manager about how they ensured visiting staff who provided a service, were trained and knowledgeable about how to provide support. The registered manager confirmed that they had not received any training and did not have access to the care records which recorded how people were to be supported. The registered manager agreed that only staff who had been trained would provide this support, which would mean that people had their needs met in a consistent and safe way.

We asked staff how they were supported by the provider and the registered manager. They told us they received regular supervision and appraisals of their work. Supervision is a tool used between an employer and an employee to capture working practices. It is an opportunity to discuss on-going training and development. One member of staff told us, “We can speak with the manager and he supports us really well. If we let him know we need to do something else, he always sorts this out for us.” This meant that staff were supported and their performance and development needs were regularly assessed and monitored.

Staff told us they were regularly informed of any changes occurring within the home through staff meetings. The staff we spoke with told us they met together as a team and had opportunity to discuss how the service was managed and any developments. This meant the staff received up to date information and were kept well informed.