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Archived: RNID Action on Hearing Loss Leopold Muller Home Good

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 10 February 2013
Date of Publication: 10 April 2013
Inspection Report published 10 April 2013 PDF

Overview

Inspection carried out on 10 February 2013

During a routine inspection

We observed staff interactions with people over the lunch time period in the dining room and in the lounge area.

People who use the service that we met and talked with at the home said they felt their care was "good". We saw people had a choice of menus and people were encouraged to choose their clothes and daily activities.

We read four peoples care plans so we could find out how people were supported with their care needs. We saw the care plans included one page profiles about people who used the service. These included example of a 'good' and 'bad' day and how these were experienced by each person. The care plans included actions staff must follow to help the person to live their daily life to their maximum potential.

We saw the middle bathroom was in need of attention to make it a pleasant and hygienic room in the home. We saw the other three bathrooms were clean and hygienic. Particularly the brand new bathroom with a specialised bath.

As staff member told us the manager was very supportive and there was sufficient staff on duty to meet people's needs.

We saw there was a robust complaints system available for people who used the service. The manager responded quickly and effectively to any complaints or concerns people had about the service.