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Archived: RNID Action on Hearing Loss Leopold Muller Home Good

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Inspection report

Date of Inspection: 4 November and 3 December 2011
Date of Publication: 7 December 2011
Inspection Report published 7 December 2011 PDF


Inspection carried out on 4 November and 3 December 2011

During a routine inspection

When we visited Leopold Muller we took an 'expert by experience' with us. The expert by experience in this case was someone who is deaf themselves and has experience of communicating with deaf people with complex needs. We took an interpreter with us to further assist our communication with the �expert by experience� and people who use the service. The purpose of involving an expert by experience is to help us understand the views of people using the service.

We spoke with people who used the service using sign language and other forms of communication such as lip reading.

People told us that they felt safe at the home and that the staff are" nice�.

A staff member told us �I have worked here about seven years. And I love it".

We observed staff interactions with people over the lunch time period in the dining room and in the lounge area. We saw that sometimes staff members did not communicate fully with people.

People told us that the food was �good� and we saw that there was plenty for people to eat. There was assistance for them to maintain their personal hygiene and that their privacy and dignity was respected. People told us that their rooms were well decorated and comfortable.