The Care Quality Commission

Archived: RNID Action on Hearing Loss 15 Cliffe Avenue

15 Cliffe Avenue, Margate, Kent, CT9 5DU (01843) 232122

Provided and run by:
The Royal National Institute for Deaf People

All Inspections

25 February 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service, because the people using the service had complex needs which meant they were not all able to tell us their experiences. All the people at the service communicated by sign language.

Staff helped us communicate with two people living at the home. People told us they were happy and we saw staff interacting with people by sign language and gesture.

We found that there were care plans and health action plans in place for all people that used the service and that these were regularly reviewed and changes made as necessary. We found that people were encouraged to be as independent as possible and to make their own decisions.

Records showed that staff had been properly recruited, trained and supervised and that the service had systems in place to safeguard people. We found that the service monitored quality of care regularly and acted on any issues that had arisen.

21 December 2011

During a routine inspection

We communicated with people at the home via staff interpreters, and we observed care that was given to people. We found that people engaged with staff at the home, and we noticed that some people joked and laughed with their carers in a relaxed manner.

We noted that while one carer communicated with a person she bent down to be at the same level as him, and another carer signed as well as voiced his responses to the inspectors for the benefit of all the people in the same room.