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RNID Action on Hearing Loss Ransdale House Good

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Inspection report

Date of Inspection: 17 October 2013
Date of Publication: 9 November 2013
Inspection Report published 09 November 2013 PDF | 75.07 KB

Overview

Inspection carried out on 17 October 2013

During a routine inspection

A British sign language interpreter accompanied us on our inspection to help us communicate with those people who used the service. During the inspection we spoke with five people who used the service. We also spoke with the manager, the deputy manager and a support worker. People told us that they were happy with the care and service received. One person said, “It’s good.” Another person said, “The staff help me with everything I need.”

We were able to observe the experiences of people who used the service. We saw that staff treated people with dignity and respect. We saw that people had their needs assessed and that care plans were in place.

People’s health, safety and welfare were protected when more than one provider was involved in their care and treatment, or when they moved between different services.

We saw that the service had appropriate equipment. We saw that regular checks and servicing of equipment was undertaken to ensure that it was safe.

We saw that there was sufficient staff with the right knowledge and experience to support people.

Regular checks were carried out to monitor the quality of the service provided