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RNID Action on Hearing Loss Ransdale House Good

All reports

Inspection report

Date of Inspection: 20 September 2012
Date of Publication: 23 October 2012
Inspection Report published 23 October 2012 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We carried out a visit on 20 September 2012, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

People who use the service told us that they liked the majority of the staff. One person said, "I feel able to talk to staff." Others said, "I like it here, the staff are good. This one here helps me and I like my key worker" and "It's good. The staff are good."

We looked at the recruitment files of two members of staff. We found that each of the files had a curriculum vitae or an application form on record. The provider had obtained appropriate references prior to appointing a staff member. We found evidence in all files checked that enhanced Criminal Records Bureau (CRB) checks had been carried out prior to employment. This showed that the provider had carried out appropriate pre-employment checks to ensure the suitability of staff.

We found that the provider had explored whether staff were physically and mentally fit to work within the home during the recruitment process. We also found that the provider had checked evidence of qualifications and training undertaken prior to appointment. This demonstrated that the provider had appropriate processes in place to ensure that staff were fit and physically and mentally able to perform their role. Also that people's health and welfare needs were being met by staff that were appropriately qualified.