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RNID Action on Hearing Loss Ransdale House Good

All reports

Inspection report

Date of Inspection: 20 September 2012
Date of Publication: 23 October 2012
Inspection Report published 23 October 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We carried out a visit on 20 September 2012, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We specifically spoke with three staff on duty, about safeguarding of vulnerable adults. They were all aware of the different types of abuse and said they were confident they would be able to identify the signs of abuse in people who used the service.

The staff told us they would know what to do if they saw any behaviour which concerned them. The staff we spoke with said they would have no hesitation in ‘whistle blowing’ (telling someone) if they saw or heard anything inappropriate.

We spoke with four people who used the service. They did not raise any concerns with us about their safety within the service. One person said, "I feel safe and comfortable. It's a calm place. I am happy here."

From what we witnessed and were told we found that people who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.