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RNID Action on Hearing Loss Ransdale House Good

All reports

Inspection report

Date of Inspection: 20 September 2012
Date of Publication: 23 October 2012
Inspection Report published 23 October 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We carried out a visit on 20 September 2012, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We looked at the care records for three people who used the service. We saw that there was a person centred plan for each individual. Person-centred planning (PCP) is a set of approaches designed to assist someone to plan their life and supports. It is used most often as a life planning model to enable individuals with disabilities to increase their personal self-determination and improve their own independence.

The home had tailored the format of the plans to the communication needs of each person, with pictorial or easy ready plans in place, to help the person understand. We saw that these records were personalised, including the areas where people most needed support and their personal likes, dislikes, wishes and plans at the core of each plan. We saw that there were specific plans put in place to help the person achieve short terms goals, such as going on holiday or preparing for a specific event.

We found that these records all included detailed assessments of the person's needs. They covered all areas of daily living, such as mental, physical and social assessments. These led to care plans which clearly set out the level of support needed. We saw that plans had been changed to take account of new or emerging needs.

Therefore we found that people’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare.

People told us that they liked living at Ransdale House. They told us about the activities they were involved with, and how staff supported them to do what they wanted to do. One person told us, "I go over to Hartlepool. Some of the folks go to college, and I do an information technology course. I go out to the pub and for meals with my girlfriend. I go swimming. I like staying here and all the different things I get involved with." Another person told us, "I like going out in the car, I went out on the bus yesterday to the health centre. I do aromatherapy, jewellery making, visit my Mum and Dad. I went on holiday to the Norfolk Boards and Scotland."

We found that people were supported to maintain their health and wellbeing. The service routinely recorded when people had or were due to access other health care services, such as consultants, doctors, dentists, opticians and chiropodist appointments. One person who used the service told us "My key worker helps me go to the doctors and with my medication." Another person told us how the service was helping them make healthy food choices. Therefore we found the service promoted the health and wellbeing of people using the service, and enabled people to make healthy living choices.

We found that the Deprivation of Liberty Safeguards were only used when it was considered to be in the person’s best interest.