You are here

RNID Action on Hearing Loss Ransdale House Good

All reports

Inspection report

Date of Inspection: 20 September 2012
Date of Publication: 23 October 2012
Inspection Report published 23 October 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We carried out a visit on 20 September 2012, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We found that people who used the service were involved in the planning of their own care. We spoke with the four people who used the service. They all told us that they were asked what they would like to do and when. One person told us, "That's right I choose what I want to do, and the staff help me to do what I want to do. I have a review coming up soon. They send an invite to my Mum, Dad, Social Worker. I get involved in the review, they involve me." Another person told us, "I am asked what I would like to do and when. Yeah, that works well."

We saw that where people were able, they had signed to say they agreed with the care plans and other records about their care. We saw that the home made use of pictures and personalised images throughout care records, to help the person understand the information about them. Therefore we found people expressed their views and were involved in making decisions about their care and treatment.

People who used the service said that staff treated them with respect. Staff told us that “We do a lot of person centred care work. Everything that they wish to do." Another told us, "We involve the person's family or representatives where the person wants them to be involved. But we don't if people don't want that, and it is their right to have only those people involved that they want." One person said, "I make sure I respect people by talking to them, no shouting, and no foul language. I ask them if they are happy and if not why not and take action to address any concerns." Therefore we found people's diversity, values and human rights were respected.

People who used the service told us that they did daily living activities, such as washing, ironing and cleaning with the support of staff. They also told us about their links to the local community and services they accessed, such as local college courses, the swimming pool and the local pub for socialising and meals. People were supported in promoting their independence and community involvement.