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Newnton House Residential Care Home Good

All reports

Inspection report

Date of Inspection: 26 June 2012
Date of Publication: 23 July 2012
Inspection Report published 23 July 2012 PDF | 52.2 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 26/06/2012, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people. The provider was meeting this standard.

User experience

People told us that staff asked them about their experiences and service. One person said, “We have a meeting each month, like a house meeting, where we are asked if everyone is ok, what they can do better and if anyone wishes to raise anything. It is like a community meeting."

Other evidence

A system was in place for regular daily, weekly and monthly audits and checking the quality of service. Senior managers visited to monitor and produce a report about the service every month. We looked at visit reports and these were up to date. As part of these visits interviews took place with people in the home and with staff. People had made positive comments about the service in the reports. Staff said that they were satisfied with their jobs and felt very supported.

Internal and external premises were inspected and we saw audits and reports about these. The services provided to people were also checked, such as their activity programmes, care plans, risk assessments and medication records.

Action plans were produced to address any areas for improvement. Outstanding items from previous visits were addressed and recorded. The latest report noted that one of the outstanding actions was to appoint a registered manager for the service. This was the manager's post was vacant and being covered by the deputy manager and another location's registered manager. We were told that the vacancy was to be advertised shortly once existing issues in relation to the registration of the previous manager were addressed.