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Newnton House Residential Care Home Good

All reports

Inspection report

Date of Inspection: 26 June 2012
Date of Publication: 23 July 2012
Inspection Report published 23 July 2012 PDF | 52.2 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 26/06/2012, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. The provider was meeting this standard.

User experience

We spoke with people using the services but their feedback did not relate to this standard.

Other evidence

We spoke with a support worker who worked in the home for several years. They said they enjoyed working in the home and had all their essential checks before starting work. They said when they started they shadowed more experienced colleagues, read the home's policies and got to know people. They said they had monthly recorded supervision meetings and that the management were very approachable, supportive and always available. All the people in the home had a named support worker and had meetings with them to discuss their progress.

We spoke with the manager who said that all staff had either NVQ Level 2 or 3 qualifications. We looked at two staff files and found these to be well organised, the records and documents were clear and easily accessible. Staff had received ongoing training and their certificates available. These included training in medication administration, risk assessments, health and safety, first aid, mental capacity, food hygiene, infection control and in-house for managing challenging behaviour. Staff files included sections on continuous professional development, supervision, appraisal and disciplinary matters. Regular supervision meetings addressed work performance issues, training and support needs for staff to work more effectively. We saw evidence of annual performance appraisals in files. To add to their training, staff completed online E -learning provided by Skills for Care. A member of staff we spoke with had recently completed online training on person centred care. They said they were more able to understand and meet the needs of people using the service through the training they received.