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Newnton House Residential Care Home Good

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Inspection report

Date of Inspection: 26 June 2012
Date of Publication: 23 July 2012
Inspection Report published 23 July 2012 PDF | 52.2 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 26/06/2012, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People’s privacy, dignity and independence were respected. The provider was meeting this standard.

User experience

We spoke with three people who lived in the home. Six people were out at the time of the visit. One person told us, “Staff are ok. Staff treat me well. They ask me what I want help with. They knock on the door before they come in. I don’t feel I have any cultural needs that the staff aren’t helping me with. The staff know what I don’t like to eat so they don’t give me that food. Most people are Church of England and we celebrate Christmas, Easter and birthdays.” The provider may wish to note that this person also said, "Staff are friendly, but they could do with talking to me more because they are busy. They are busy with paperwork or other patients who can’t go out by themselves."

The other person we spoke with told us, “ I used to visit the home to get used to it a couple of times a week before I came here. It was my decision to come here. It has met all my expectations and more. Staff respect me. It is much better than the place I was in before. There is more support. They help me with shopping and managing my money."

Other evidence

We saw positive interaction between staff and people who used the service. Individual plans recorded people’s religious and cultural needs. One person told us they preferred to worship together with their family, whom they were able to visit weekly. People’s files contained forms that set out the expectations and rules of the house. These were signed by people to show that they had understood and agreed to the rules. Where possible people were encouraged to be independent and to make their own decisions. For example, some people went out shopping with staff but chose the items they wanted. Everyone in the home had their own cupboard where they kept their own foods and had their own compartments in the fridge. People were encouraged to cook their own preferred meals where able and as part of their individual plans.