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Holcombe House Requires improvement

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Inspection report

Date of Inspection: 19 December 2013
Date of Publication: 30 January 2014
Inspection Report published 30 January 2014 PDF

Overview

Inspection carried out on 19 December 2013

During a routine inspection

Holcombe House is the office from which Vision Homes runs its domiciliary care service for people with learning disabilities. At the time of our visit, the service was providing support for two people twenty four hours a day in their own homes.

We were not able to speak with either of the people who received a service because of their disabilities, but we did speak with the relative of one. They were very pleased with the service. They told us, �It�s as good as it gets�, and that it was, �An absolutely positive experience�.

We found that staff supported people to be as independent as possible. Staff understood the people they cared for very well and respected their decisions and choices.

Care plans were very person centred and had been produced with input from the people concerned and their relatives where appropriate. We saw good evidence of regularly reviewed risk assessments to help keep people safe.

We found that people who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent it from happening.

We saw evidence of a good induction programme for new members of staff and a comprehensive package of ongoing training for all staff.

We were satisfied that the provider had appropriate systems in place to monitor and assess the quality of the service it provided.