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Holcombe House Requires improvement

All reports

Inspection report

Date of Inspection: 26 October 2012
Date of Publication: 15 November 2012
Inspection Report published 15 November 2012 PDF

Overview

Inspection carried out on 26 October 2012

During a routine inspection

We visited the office and looked at records about staff and the running of the agency. We looked at records of the three people who used the service. We spoke with their representatives as people were unable to tell us their views. We spoke with three managers, the provider�s human resource department and three staff.

People�s relatives were complimentary about the service and told us that people felt safe with the staff. Relatives were involved in care reviews and meetings to make best interest decisions. They commented, �X leads an active life�, �X's home is always clean�, �The staff have a good attitude and are well trained�, and "Good financial records are kept."

Individual needs were met as people preferred, respecting their lifestyles, interests and beliefs. People�s health and wellbeing was monitored and staff had specialist training to meet people�s health needs. Managers carried out regular spot checks to ensure that people were appropriately cared for and hygiene standards were maintained.

Staff worked in dedicated teams and people helped to choose their staff. The provider made appropriate checks that staff were safe and fit for their roles before they started to work with people. Staff had ongoing training and were confident about reporting concerns of abuse should they arise, to managers and other agencies. Managers acted upon and staff learned from comments or complaints people and their representatives had made.