You are here

Archived: Good Neighbours House

All reports

Inspection report

Date of Inspection: 3 December 2012
Date of Publication: 13 February 2013
Inspection Report published 13 February 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People told us they were satisfied with their care. We looked at three care plans and found they reflected people's individual wishes and had been updated regularly. The plans provided detailed information about the range of people's needs, addressing their physical and medical needs as well as the cultural, social and emotional aspects of their care. People had been involved in the care planning with their key worker who they met with every two weeks. People had signed the documents to indicate their agreement with them, if people were unable to add their signature this was noted.

We saw records of people's contact with health and social care professionals, including the GP, speech and language therapists, opticians and social work staff. The contact with these professionals had benefitted people. For example a person who lived at the home had a full and detailed book of pictures to aid communication. This assisted the person who owned the book to express their needs and wishes and converse with others.

There was attention by staff to medical needs, for example we saw that a person had been referred to a GP for advice when they had lost weight. This had resulted in them being prescribed a nutritional supplement to assist with the risk of poor nutrition. When people were unwell medical advice was sought. In the days prior to our visit a person had been admitted to hospital when there were concerns about their health. Staff had acted appropriately to seek further medical advice.

People had a health action plan which included important information for alternative care givers to know. The person who was in hospital had their health action plan with them and this assisted medical staff in providing appropriate care.

People were supported to work towards their personal goals. Some people who previously lived at the home had been assisted to move to settings which more closely met their needs, some to more independent settings. All of the care plans we saw included risk assessments that supported people to follow activities and manage associated risks. This supported people to maintain and develop independence skills and ensured that they were able to take part in activities which may otherwise have been deemed too risky.