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Archived: Good Neighbours House

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Inspection report

Date of Inspection: 3 December 2012
Date of Publication: 13 February 2013
Inspection Report published 13 February 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People expressed their views and were involved in making decisions about their care and treatment. People were involved in their care planning and they had signed the documents to confirm their agreement with the plans.

There were images in the home which promoted a positive view of disability and the importance of people's attitude towards disabled people. Journals relevant to disability and care were available for staff and people who lived in the service. This gave staff and people using the service the opportunity to be informed about current events relevant to disability.

Care plans included information about people's cultural and religious backgrounds and needs. This ensured that individual needs and preferences were reflected in the documents and people confirmed that these were observed in practice.

Each month the service focussed on a different country and its culture and some meals are reflective of that region. There had recently been a month that focussed on Jamaican culture and we saw examples of meals provided.

We heard that people were supported remain in contact with their friends and families and this showed respect for people's relationships. For example staff were assisting with arrangements for one person to travel with family members to visit relatives in Nigeria.

Staff spoke with people who live at the service in a respectful and warm manner. They demonstrated in our discussions their understanding of the importance of maintaining people's privacy and dignity and gave examples of how they put this into practice.

Monthly meetings were held for people who lived at the service. They were chaired by a member of the group. People were consulted about issues of general concern, such as the menu, activities and issues about the maintenance of the building.

People were supported to pursue their interests and their achievements were celebrated. One person worked as a disc jockey and provided entertainment for events in the home and in the local community.