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Archived: Good Neighbours House

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Inspection report

Date of Inspection: 3 December 2012
Date of Publication: 13 February 2013
Inspection Report published 13 February 2013 PDF | 81.12 KB

Overview

Inspection carried out on 3 December 2012

During a routine inspection

We spoke with four of the nine people who lived at the service; we also spoke with a visitor; with a professional involved with the service and with three members of staff, including the manager. We found people who live at the service, and their representatives were satisfied with the service provided. One person told us that they liked the staff and enjoyed spending time with them, another person said "I think it's good here".

An external professional told us that the service had helped people with a range of needs and some were particularly complex, they felt that the care provided was good.

A visitor told us that they felt there was always "a good atmosphere" in the home and they enjoyed coming to visit.

We found that the staff team were committed to their work and were supported and trained to work well. People who live at the service were treated with respect and staff understood how to protect their dignity and privacy.

We observed there to be sufficient levels of staff to meet the needs of people using the service.