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Inspection report

Date of Inspection: 16 June 2011
Date of Publication: 15 July 2011
Inspection Report published 15 July 2011 PDF | 47.05 KB


Inspection carried out on 16 June 2011

During an inspection to make sure that the improvements required had been made

People who use the service told us during our visit on 16 June 2011 that staff listened to them and treated them with respect. They were able to talk to staff about what they wanted to do and staff supported them to take part in activities outside Good Neighbours House, to go shopping, to plan and prepare meals, and to entertain relatives. They said that staff provided the right kind of care and support. People told us that they felt able to talk to staff if they had any concerns or complaints, and that the service manager was approachable and responsive.

People also told us that staff had always given them the correct medicines and that they were confident that their money was being looked after properly.

People were able to discuss the running of the home at their monthly meetings. For example, they had talked about the home’s refurbishment programme, had planned activities and menus, learned about what constitutes abuse and Scope’s procedures for dealing with concerns of abuse, and had worked through the fire evacuation procedure.