Archived: Drummonds

We saw that staff treated people with respect and encouraged them to make choices and express their views. It was evident that staff knew people well and were caring in the way they supported people.

We looked at the care records of four people who used the service. They detailed the individual needs of the person and contained risk assessments to minimise any risks present during day-to-day activities.

We saw that staff received appropriate training which was specific to the needs of people who used the service. Measures were in place to assess the standard of care provided.

The environment at Drummonds was homely and people's bedrooms were decorated according to their individual wishes and preferences.

Care records contained adequate detail about people's specific needs and were written in a way that focussed positively on people's strengths and abilities. People told us their healthcare needs were met by community based healthcare professionals, such as the doctor, an optician and dentists. Medicines were appropriately managed, so that people received their medicines safely, and as prescribed.

Staff had received a range of suitable training to enable them to provide the type of support that people needed. Support for staff was provided through regular supervision and training. We observed that care staff continuously interacted with the people in a considerate, kind and respectful manner.

The home has had various modifications to make the environment more homely. There were wide corridors that were suitable for people living at the home who used wheelchairs. Some areas of the home were in need of redecoration, although a system of continuous maintenance was in place, which ensured that improvement to the environment had been carried out.