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Archived: Rosehill Residential Home Good

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Inspection report

Date of Inspection: 5 December 2012
Date of Publication: 8 January 2013
Inspection Report published 8 January 2013 PDF

Overview

Inspection carried out on 5 December 2012

During a routine inspection

We observed that people's privacy and dignity was upheld and staff sought their views to influence the care, treatment and support offered. People we spoke with told us they were very satisfied with their care, treatment and the surroundings. One person said, �You cannot fault it here, I feel at home and the staff treat us very well.�

The home had created a friendly, open and welcoming atmosphere. We found that people were engaged in their surroundings and alert, frequently having conversation with each other and with staff. They told us they had been involved in making decisions about their care and said they were well supported. Relatives we spoke with were also very positive about the service the home offered, saying comments such as,

�It is quite impossible to fault the home in any way, the service and care provided. It is simply excellent."

�My relative feels safe and well cared for and treated with respect and affection."

"Staff go the extra mile, we have been impressed with the professionalism of the staff, the younger ones included."

We found the home had staffing levels that allowed time for both the care and the social needs of people to be well met. There was a varied programme of group and individual activities. The staff team were experienced and well trained with specialist skills in caring for people with dementia.

The building was maintained to high standards and people told us that they appreciated living in such a �beautifully kept home."