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Archived: Meadow View Inadequate

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Inspection report

Date of Inspection: 18 March 2013
Date of Publication: 13 April 2013
Inspection Report published 13 April 2013 PDF | 78.33 KB

Overview

Inspection carried out on 18 March 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service. This was because the people living at the home had complex needs which meant that they were not all able to tell us their experiences. We spoke to some people living at the home and were able to observe staff supporting people.

We saw that the people living at the home were supported and encouraged to exercise choice in their day to day lives. Independence was also promoted and staff worked with people to achieve this. People received the care, support and treatment they needed and this was provided in an individual way.

During the course of our inspection we saw that people were supported to express their views and choices by whatever means they were able to and staff clearly understood each person’s behaviours and their way of communicating their needs.

Staff looked after people's healthcare needs in a proactive way. The staff team were well trained and supported to carry out their role.

The provider had effective systems in place to monitor the quality and safety of service that people received.