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The Gables Nursing Home Good

All reports

Inspection report

Date of Inspection: 29 November 2012
Date of Publication: 10 January 2013
Inspection Report published 10 January 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, reviewed information sent to us by other organisations, carried out a visit on 29 November 2012 and observed how people were being cared for. We talked with people who use the service, talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

People’s privacy, dignity and independence were respected. Their views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We used a number of different methods to help us understand the experiences of people who used the service. This was because some people had complex needs which meant they were not able to tell us their experiences. For example, we saw some warm and friendly interactions between people who used the service and staff.

One person told us that they had been able to look round before moving in to ensure it was the right place to live. They described the staff as patient, caring and kind.

People told us resident meetings were held and they were able to air their views and discuss any concerns.

We asked staff how they made sure privacy and dignity was promoted in the home. They told us there was a policy and procedure in place about how people were expected to be treated.

The care workers we spoke with said they always knocked on the door before entering a room. One care worker said they always spoke politely to people who used the service asking how they were and always said please and thank you. They also said before assisting people with personal care they explained what they intended to do and asked the person’s permission.

The activity coordinator said they carried out reviews with people about activities they liked doing. This was to see if they were happy with what they were doing and to see if there was anything else they could provide. They felt that this was giving people choice which maintained their dignity.