• Care Home
  • Care home

Archived: Eden Place Residential Home

Pontefract Road, Ackworth, Pontefract, West Yorkshire, WF7 7EE (01977) 780278

Provided and run by:
Mrs Rita Jackson

All Inspections

9 January 2015

During an inspection looking at part of the service

During our last inspection on 2 July 2014 we had found the provider was not meeting this standard. This inspection showed corrective action had been taken by the provider and the previous regulatory breaches had been remedied.

Audits were being carried out across a broad range of issues. The outcome of the audits were being reflected in improvements to care and a reductions in the risks to vulnerable people.

We conducted our own audit of medicine administration records currently in use. All records were accurately maintained.

A comprehensive audit programme was in place for 2015 to ensure the quality of the service could be measured and any identified issues actioned and recorded.

We saw all care plans had been subject to a comprehensive review in the past six months.

2 July 2014

During a routine inspection

We asked our five questions; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people who used the service, speaking with staff members and looking at records. If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

People were treated with respect and dignity by staff.

Systems were in place to ensure managers and staff learned from events such as accidents, incidents and concerns. This helped reduce the risks to people and enabled the service to continually improve. We saw staff members had received training in all relevant areas to meet the needs of people who used the service.

The service was safe, clean and hygienic and equipment was well maintained.

Staff personnel files contained all relevant information, including Disclosure & Barring Service (DBS) checks and reference checks from previous employers.

Is the service effective?

Where possible, people's care records were assessed with their involvement and with the involvement of people's relatives and other healthcare professionals.

Is the service caring?

People were supported by kind and attentive staff. We saw staff showed patience and gave encouragement when supporting people. We observed staff speaking to people in a kind and caring manner.

People's preferences, interests, aspirations and diverse needs had been recorded and care and support had been provided in accordance with people's wishes.

Is the service responsive?

People completed a range of activities at the service. On the day of our visit we observed people watching television, drawing, doing jigsaws and making bird tables. We spoke with staff and people who used the service. Everyone told us they liked the activities they took part in at the service and there was always 'plenty to do'.

People knew how to complain if they were unhappy. We saw cards from people and their relatives, thanking the service for their support. One member of staff we spoke with told us; 'I have my supervisions but if there's anything I'm concerned about or want to raise before, I can just go to the manager and tell them. I'm confident things would be sorted.'

Is the service well-led?

The service worked well with other agencies and services to make sure people received the most suitable care. This included multi-agency work with doctors and other healthcare professionals.

The service had some quality assurance systems in place and actions were identified. However, we found some issues in this area around following up on these actions. We also found that some audits were not recorded. This meant we were unable to evidence if audits were carried out in all relevant areas.

Staff told us they were clear about their roles and responsibilities. Staff had a good understanding of the ethos of the service.

18 February 2014

During an inspection in response to concerns

We made an unannounced visit very early in the morning as we had received information of concern. The information we received was anonymous. It suggested people were being woken up very early and had limited choices about what they could do. The information suggested there was only one member of staff on duty at night and at other times the home was short staffed. It was alleged night staff have too many domestic tasks to carry out, had received insufficient training and this meant people's needs were not met. The information also suggested the premises were very cold.

We arrived at 5.00am and the member of staff on duty let us in after doing checks to confirm our identity. She told us she was the only staff member on waking duty, but the manager was contactable during the night if necessary as she was asleep in the adjacent property.

We found the home was mostly warm and well lit downstairs. Upstairs, only one person was awake and the staff member told us this was their choice to be up early.

We saw people had choices of when to get up and what to do in the day.

We spoke with three staff, the home manager and eight people who lived in the home.

We looked at documentation that supported people's care. We found people's care records did not sufficiently support how their individual needs were met.

We looked at staff rotas and information in four staff files. We found the home was adequately staffed. However, we found in the event of an emergency, staff would be unable to summon help quickly.

7 November 2013

During a routine inspection

There were ten people with learning disabilities using the service at the time of our inspection. As three people were attending a coffee morning, we met with the seven remaining people at the service. We observed staff spending time with people and supporting them when necessary.

We spoke with the manager and two staff. Each of them told us that everyone using the service was an individual and we saw evidence that each person received the care and support they needed to meet their needs. People were able to make choices about how, when and where their services were provided and were encouraged to be as independent as they were able. People described some of the choices available to them. For example, one person told us how he and some of the other service users had cameras that they used to take photographs and create calendars on their computers.

People looked comfortable and at ease, both with each other and the staff.

People had been involved in the planning of their care and we observed that people were involved in the home's day-to-day activities.

We inspected the safety and suitability of the premises and found that the provider was properly maintaining the premises making them suitable for carrying out the regulated activity.

We found that when people required care and treatment from another provider, such as a doctor or hospital, the provider obtained these services in a timely way

6 September 2012

During a routine inspection

People told us they like living in the home. One person says they like going out to Pontefract to the coffee mornings. Another said they are looking forward to going to Skegness on holiday. Another person using the service told us they like trains and reading books. Another said they like going out to the pub for a drink.

People told us that they like living in the home and that they feel safe. One person told us if they have any problems they can talk to staff and they put things right.

People told us they like the people looking after them. One person said that they didn't know what they would do without the staffs help. Another said staff are great but likes some better than others.

People told us they like the care and support that is provided. One person said people are great and they help them to do things.

.People using the service told us that they feel supported to live their lives how they want. They said they are very happy and have everything they need. One person said they like doing woodwork and liked the person who runs the day services workshop.