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Inspection report

Date of Inspection: 30 January 2014
Date of Publication: 13 March 2014
Inspection Report published 13 March 2014 PDF | 76.56 KB

Overview

Inspection carried out on 30 January 2014

During an inspection in response to concerns

In this report the name of the registered manager appeared who was not in post and not managing the regulatory activities at this location. This was because they were still a registered manager on our register at the time of this inspection.

We spoke with two people who used the service and they were positive about living there. One person told us, “whatever I want, I get it” and that staff were, “very polite, helpful”. Another said the home was, “very good”. Staff were, “very attentive” and would stop and talk, often asking “is there anything I can do for you?” We also spoke with two visitors, who were both positive about the care provided. One said, “it’s fabulous. I don’t know what we would have done without them. You just couldn’t ask for a better place.” The other told us about an incident involving their relative and said the service’s response had been positive.

We looked at the care plans for three people who used the service and whose needs were considered complex. Their needs had been assessed and regularly reviewed to ensure any changes were identified and responded to. Care plans were detailed and personalised to individuals and included risk assessments. Daily records showed the care plans were being followed which meant people’s assessed needs were being met. Staff received appropriate professional development and annual appraisal to support them in their work.

The home appeared clean but the home did not have a policy and procedure regarding infection control and did not have a named staff member responsible for ensuring risks were minimised. We saw five beds which were stained and a bath which was damaged and posed a risk to people using the service.