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Inspection report

Date of Inspection: 20 June 2013
Date of Publication: 2 August 2013
Inspection Report published 02 August 2013 PDF | 86.49 KB


Inspection carried out on 20 June 2013

During a routine inspection

We spoke with three people who use the service, three relatives of people, three staff and the manager. We looked at five people's care records and staff and management files were viewed. We observed care given to people in communal areas throughout our inspection.

One person told us: "I got lonely living on my own, now I live here I have my friends." Another person told us: "It's what I expected in a care home. I can choose how much I join in and find I get on with most people." Where people were able to discuss their care needs they were involved in their care planning. The manager told us mental capacity act assessments were used to support those people who were unable to consent.

People were safe and staff were trained in identifying abuse and knew how to respond to safeguarding concerns. One person told us they would talk to the manager if they felt they were not being treated well by staff.

Our last inspection found staff were not being adequately supported and were not receiving regular supervision. We found staff had received supervision in January of this year however this had not occurred since. therefore staff were still not being adequately supported as they were not receiving regular supervision.

The service had received comments from people who used it and had prepared an action plan accordingly. This showed they responded to feedback received.