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Inspection report

Date of Inspection: 5 July 2012
Date of Publication: 18 July 2012
Inspection Report published 18 July 2012 PDF | 50.51 KB

Overview

Inspection carried out on 5 July 2012

During a routine inspection

We spoke with two of the fourteen people who lived in the home. They were both happy living there and told us they were well cared for by staff. One person’s comments were typical when they said that the care provided was ‘pretty good’. Both people described the food provided as very good. A typical comment from a respondent to the provider’s annual satisfaction survey was, ‘Overall I give Green Trees 98% excellent. The home overall has a caring and very healing atmosphere’. Another person wrote, ‘A lovely residential home’.

We used the Short Observational Framework for Inspection (SOFI) during our visit. SOFI is a specific way of observing care to help us understand the experience of people who could not talk to us. We observed the care and support provided to people and saw many examples of staff interacting sensitively and in a caring manner with people who used the service.

The provider worked in co-operation with other professionals to address people’s health needs and had taken reasonable steps to safeguard people from the risk of abuse. Record-keeping systems helped protect people from the risks of unsafe or inappropriate care and treatment.