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Inspection report

Date of Inspection: 2 July 2013
Date of Publication: 15 August 2013
Inspection Report published 15 August 2013 PDF | 75.63 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 July 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service

that people receive.

Reasons for our judgement

People who used the service said they were happy with the quality of care provided. They informed us that staff spoke with and listened to them. One relative said that he had completed a satisfaction survey form. We noted that a satisfaction survey had been carried out in the previous year. The outcome of this survey indicated that there was a high level of satisfaction among those who responded. We also saw a record of compliments from relatives and representatives of people expressing gratitude and thanks for the care provided to people.

The home had a record of complaints made. We noted that these had been responded to. The registered provider may wish to note that the records did not always contain the date when the complaints were responded to.

The home had a system of audits and checks carried out internally by senior staff. These included medication audits and Health & Safety checks on the premises.